Returns – Cancellations
Although the description of our products is detailed and you can form a complete picture of the product, as we try to render the colors in the photos as accurately as possible, you may eventually find that it is not what you wanted. In this case Takis-shoes.gr gives you the opportunity to return the product within ten (10) calendar days of receipt and replace it with another product of your choice.
If the other product you selected is not available, we will refund the value of the product by depositing it in your bank account or the amount is credited to be used in any new order you wish. New shipping / replacement of the product is the responsibility of the customer.
Exceptions are defective products or a mistake in ordering through the fault of the company. If you wish to cancel part or all of the order after receiving the products you can return the product or products within ten (10) calendar days and we will refund your money by deposit in your bank account. In case of refund, you will be charged for the return of the product. The value of cash on delivery and shipping is not refundable. All returns are made in the original condition of the product, without damage so that it can be sold again.
We acknowledge that you will want to try the products to confirm if they satisfy you. With this in mind, please be careful not to damage the original packaging and do not damage the products by testing them. The product must be returned with the accompanying material that was in the packaging from the beginning (box, cards, packaging materials, etc.).
The customer is obliged to immediately check the received product and to inform about any defect or hit during the transport on the day he received it or at the latest the next day. After this time limit, the customer accepts the product and any damage caused later is his responsibility. In case the above conditions are not met, the return is not accepted, the return costs are borne by the customer, for the re-shipment of the products to his place, who will be responsible for the loss, destruction or deterioration of the returned products. until their receipt. For any product return, first notify us by phone at 2310 731783 or by e-mail at email@example.com. If you wish to cancel the order during the online ordering process, you can press “cancel” and the ordering process is automatically stopped. After completing the online order and before sending the products, contact us via firstname.lastname@example.org or at 2310 731783 and your order will be canceled immediately .
Returns on accepted products are accepted only if it is a defective product or a wrong shipment from our company. However, the changes are not accepted.